Customer satisfaction is very important to us. Therefore we offer exchange or return of our unworn jewellery within 14 days upon presentation of the sales receipt.
The time limit for online orders starts with the day the customer receives the products (§11/ 2 FAGG).
In the event of a return there will be a total (when returning the whole order) or partial (when returning parts of the order) refund of the purchasing price. Absolute precondition is that the jewellery has not been used or worn and is in a resellable condition. In case this condition is not provided we reserve the right for retention of the purchase price.
When returning the products they need to be sent to the following address:
We must perform obligations with regard to the reimbursement of payments within 30 days of receipt.
Please note: To make a valid return you need the invoice of your purchase. The invoice of your online purchase is available in your customer account. If you do not have a customer account please contact our customer service [email protected]